Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner. It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.
The main learning objectives of the course are as follows:
This course meets the Children’s Home Quality Standards as outlined in The Children’s Homes Regulations (England) 2015 and Children’s Homes Quality Standards 2015.
Upon booking this course, we will discuss the learning objectives and outcomes you wish to achieve based on the young people in your care.
We also have an advanced version, which is specifically for designated individuals or seniors.
Should you wish to discuss your needs before making a booking, please call 0800 774 7874.
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