Complaints and allegations are an unfortunate aspect of the care sector. Sometimes, these are true and, sometimes, they are malicious. It is common, for instance, for parents to use contact with their child to criticise the standard of care. Although distressing, carers can find it easier to deal with if they understand that the reason for these complaints can sometimes stem from the parent’s anger and feelings of inadequacy. In this course, learners can discover more about managing complaints and allegations.
The learning objectives are as follows:
This course meets the Children’s Home Quality Standards as outlined in The Children’s Homes Regulations (England) 2015 and Children’s Homes Quality Standards 2015.
Should you have 5 or more learners requiring this training please consider the face to face option we offer.
Should you wish to discuss your needs before making a booking, please call 0800 774 7874.
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