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Welcome to a place where you can be active, engaged and inspired

TRAINING SPECIFIC TO CHILDREN'S HOME SECTOR

The Children's Home Training Hub is part of The Big Initiative which is a multi-agency collaboration bringing together expert practitioners to provide exceptional resources free of charge :

Welcome to a place where you can be active, engaged and inspired

The Children's Home Training Hub

Complaints And Allegations Childrens Home - Wales Compliant
Complaints And Allegations Childrens Home - Wales Compliant

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Complaints and allegations are an unfortunate aspect of the care sector. Sometimes, these are true and, sometimes, they are malicious. It is common, for instance, for parents to use contact with their child to criticise the standard of care. Although distressing, carers can find it easier to deal with if they understand that the reason for these complaints can sometimes stem from the parent’s anger and feelings of inadequacy. In this course, learners can discover more about managing complaints and allegations.

The learning objectives are as follows:

  • To know where complaints and allegations come from and why they are made
  • To understand how to respond to an allegation
  • To understand the legislation around safe caring to help minimise the risk of allegations being made
  • To gain an understanding of how your agency supports carers through the process of an allegation

This course meets the Children’s Home Quality Standards as outlined in The Children’s Homes Regulations (England) 2015 and Children’s Homes Quality Standards 2015.

Should you have 5 or more learners requiring this training please consider the face to face option we offer.

Should you wish to discuss your needs before making a booking, please call 0800 774 7874.

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Buy This Course
 
1 Credit
  • UNLIMITED ACCESS
  • Course Badge
  • Course Certificate
  • Includes Extensive Handbook
  • Includes LOR – Learning Outcome Report
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